bola389Privacy Policy
This page describes what we collect when you use bola389 and how we keep that data protected. We collect your personal information only to set up your account, process deposits and withdrawals, verify your identity, and deliver sportsbook, live-dealer, slots, and esports services. We do not sell your data. We do not share it with third parties except where necessary to process payments or comply with law. Service is available only where local law permits.
When you create an account on bola389, you provide your name, date of birth, email address, phone number, national ID number, and residential address. We use these details to verify you are eighteen years old, eligible to use our platform, and resident in a supported jurisdiction (Jakarta, Surabaya, Bandung, Medan, or other regions we designate). We store this information securely on encrypted servers.
We at bola389 are transparent about how long we keep your data and who can access it. If you have questions about our privacy practices, contact our support team via live chat, email ([email protected]), or in-app help. Your rights under applicable law are honoured—you can request a copy of your data, ask us to correct errors, or request deletion (subject to retention requirements).
Data We Collect on bola389
We collect data in three categories: account setup, activity, and payment. At signup, we collect your full legal name, date of birth, email, phone number, national ID (KTP), proof of address, and declared residence city (Jakarta, Surabaya, Bandung, or other supported areas). We photograph or scan your ID and address document for verification. These documents are stored encrypted and separate from your account balance.
During use, we log your login times, device type (iOS Safari, Android Chrome), browser version, IP address, and approximate geographic location (derived from IP). We record every deposit, withdrawal, bonus claim, and market bet you place—including bet amount, odds, settlement result, and timestamp. We do not record video, audio, or screen content. We do not track your offline behaviour.
Payment data includes the e-wallet or bank account you deposit from (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction reference numbers. We do not store your card number, PIN, or password. Payment details are handled by our payment processor, not stored on bola389 servers.
We collect only what we need to run our service and comply with law. We do not profile you, sell your data, or share it outside our organization without your permission.
How We Use Your Data
We use your identity documents (KTP, proof of address) to verify you are eighteen years old and eligible for our service. If you live in Jakarta, we confirm your registered address matches official records. We do this once at signup and again if you request a withdrawal or if our system flags a change in your profile.
We use your email and phone to send account notifications (login alerts, deposit confirmations, withdrawal updates, bonus credits). We use your activity log (login times, device, IP) to detect unusual access—for example, if your account is accessed from a new city or device without your request, we notify you and may ask you to verify. We use your bet history and payment history to calculate your account balance, settle winnings, and detect fraud or arbitrage betting (e.g., betting both sides of a market to guarantee profit).
We use your location data to enforce jurisdiction restrictions. If you are resident in Jakarta but travel to Medan during Idul Fitri, your account access may be restricted per local regulation. We do not use your data to build marketing profiles, target advertisements, or predict your behaviour. We do not use your data beyond the purposes stated in this policy.
Third-Party Processors & Data Storage
We share your data with three categories of vendors: payment processors, identity verification services, and cloud hosting. Our payment processor receives your e-wallet or bank details and your deposit/withdrawal history. This processor is a licensed financial services operator in Indonesia and is bound by confidentiality agreements. We do not share your account balance, bet history, or bonus history with your payment provider.
Our identity verification service (KYC provider) receives your scanned national ID and proof of address and compares them against official government records. This service runs in Jakarta and operates under Indonesian data protection law. The service does not retain your documents after verification—we store a verification result only (pass/fail + timestamp). Our cloud servers sit in Southeast Asia. We do not transfer your data to the United States or Europe without your explicit consent.
Your data on bola389
- We collect your name, ID, address, email, phone, and activity log
- We use this data only to verify you, run your account, and comply with law
- We share it with payment processors and identity verification services only
- We do not sell, profile, or market to you based on your data
- You can request a copy, correction, or deletion of your data
Cookies & Tracking
Our website and app use cookies to keep you logged in, remember your language preference, and detect fraud. We use session cookies (deleted when you close your browser) and persistent cookies (remain for thirty days). We do not use tracking pixels, heatmaps, or analytics cookies that follow you across websites. Third-party services (payment processors, identity verification) may set their own cookies when you interact with them—their privacy policies apply to those cookies.
Your Rights & Data Deletion
You have the right to access a copy of all data we hold about you, including your account history, identity verification record, and payment history. You can request this via [email protected] or in-app help. We provide it within fourteen days in a standard format (CSV or PDF).
You can ask us to correct your email, phone, or address if you change residence. You cannot change your national ID or date of birth once verified (these are immutable for fraud prevention). You can request deletion of your account and associated data. If you have no outstanding bets, no pending withdrawals, and no bonus turnover requirements, we delete your data within thirty days. If you have unsettled activity, we retain data until settlement is complete, then delete within thirty days.
Our Commitment & Updates
We at bola389 commit to protecting your data with encryption, access controls, and regular security audits. We do not retain your data longer than necessary. We update this policy when our practices change or law requires it. Changes take effect thirty days after notification. Continued use of bola389 after the effective date means you accept the updated policy.
This policy is governed by the laws applicable in your jurisdiction at account opening. We do not claim to be regulated by any specific authority—we frame our practice simply: we collect and protect your data transparently, we do not sell it, and we respect your rights under applicable law. Service is available only where local law permits.